Incident Reporting Software > Claims Management Software
Published 19/06/2021

Claims Management Software


This software helps in the management and evaluation of insurance claims. In addition, it acts as an integrator with online industry partners through reporting and finalization of claims. Claims management software is easy to use and saves you a lot of time and money. Additionally, it allows a streamlined management process of claims with automated workflows, ensuring that every detail is recorded within a centralized system.

Types of workplace claims


There are various workplace claims that employees can file against their employers and managers, which include:

- Injuries

Injuries are caused by employers not following health and safety guidelines. The claims management software helps in work injury claims and how to manage them. Examples of workplace injury include:

- Slips, trips, and falls causing sprains, bruising, strains, and fractures.
- Falling from a height.
- Contact with a moving machine.
- Collision from walking into a stationary item.
- Being struck by a falling object mainly from above.
- Heat and electric burns
- Lifting and handling heavy objects causing soft tissue strains and bone breaks.
- Illnesses

Some illnesses can be contracted at work. Employers are responsible for the health of their employees. Some industries produce unsafe chemicals. Employers are supposed to provide personal protective gear for the employees to decrease the chances of getting ill.

- Bullying, Discrimination, and Harassment.

Discrimination due to age, race, and religion could cause a low income to the company held liable. If an individual feels discriminated against or bullied by the employer or other employees, they may file a workplace claim. Examples of bullying at work include:

- Verbal abuse
- Spreading false, malicious rumors about a person
- Sabotaging someone's work by not passing messages or hiding their documents.
- Humiliating a person with insults and criticism.

Sexual harassment may also be a cause of filing a workplace claim. Lack of proper follow-up may lead to the company wasting a lot of time and money. Verbal abuse and repeated threats should also be reported to the employer.

Claim details usually include negotiation, litigation, claim assessments, settlement communications, and relevancy policy information. Ideally, claims management systems are designed to automate the management process, reduce costs and processing time, and improve the customer experience. Other key benefits of claims management software include reduction of fraudulent claims and improvement of efficiency.

The primary features of claims management software include:

- Automated claims processing
- Payment processing
- Risk assessment and fraud detection
- Document management and storage
- Detailed analytics and reports
- Multichannel notifications

Management of Claims


If you've been injured, it is important to inform your colleagues as well as your employer. Seek medical attention as soon as possible. Minimize injury by immobilizing the injured part. Take videos and photos as a source of proof. Get colleagues as witnesses and have a loyal one to speak for you in your absence. Have your employer write the accident in an accident book.

Due to harassment and bullying, you can report to the public authorities such as police, Workplace Health and Safety Queensland, and Fair Work Ombudsman. Apply to the Fair Work Commission to write orders to stop bullying. This helps an individual to stop bullying quickly and at a low cost.

You may also be required to file a discrimination claim that must be started within one year of the conduct. Finally, get a worker's compensation claim showing that the employer's negligence caused the injury!

Worker's Compensation Insurance


Worker's compensation provides benefits to the employees who suffer work-related injuries and illnesses to cover their wages. It's compulsory in Australia and very important in keeping the employer, employees, and business safe in case a claim is made. It covers all employees working for an employer in a given company. Also, it covers anyone receiving a payment, or wages including the temporary, trainees or even contractors.

The following are types of worker's compensation insurance.

- Medical only Coverage

This insurance pays for medical care, rehabilitation services, and salaries from lost time from work. It may require a one-week waiting period for it to start working.

- Temporary Disability

This policy pays a worker who is unable to work. For example, it applies when a worker sustains an injury or illness during work. When a worker fully recovers and returns to work, the benefit stops.

There are times a worker may go back to work without fully recovering. When this happens, an employer may adjust some terms such as working hours and reduce the activities. As a result, the worker may receive a partial temporary disability benefit until they fully recover.

- Permanent Disability. In some scenarios, the worker might not fully return to work. Beneficiaries are likely to have sustained permanent injuries that cannot be resolved, leading to impairment. However, if the worker can perform some tasks assigned to him, he can benefit from the partial permanent disability coverage.

If your company does not have these compensation insurance forms, they will have to pay from their pockets, making it too expensive for them.

Active approaches to managing worker's compensation claims result in appealing dividends for both employers and employees. But how are claims paid out? After the insured file the claim, the insurance company evaluates the issue. The claims representatives reviews all the presented information to decide whether the claim is warranted and if it will be paid.

After the review is done, the claims department either denies or approves the claim. If the claim is approved, you receive the amount for the injury or loss experienced. Although the insurance claim might take months, the payout depends on the complexity of the claim, the number of parties involved, and how soon your claim is filed.

Every insurance organization needs an efficient and streamlined solution for handling claims. Claims management software is an ideal tool to help automate workflows and facilitate quick and easy data collection. Thus, effective claim handling is critical to the success of any small or large organization working with the insurance industry.

Try our Online Claims Management Software

Get started here, templates, forms, registries and reporting: